Top 5 Zebronics Keyboards in India Unbiased Review Covering All Positives and Negatives
Unlock all hype about Zebronics Keyboards To Spice up your gaming experience
Introduction to Zebronics Keyboards
Zebronics as a Brand
Zebronics, founded by Rajesh Doshi in 1997 in Chennai, emerged as a frontrunner in the realm of IT peripherals and consumer electronics. Beginning humbly, the brand has evolved into a comprehensive provider of diverse products, ranging from computer peripherals to cutting-edge audio systems, gaming accessories, surveillance solutions, and various other consumer electronics.
From its origins, Zebronics has expanded its footprint across India, boasting a robust network of over 31,000 channel partners and more than 128 service centers strategically positioned throughout the country. This expansive network has facilitated accessibility and serviceability, enhancing the brand’s appeal among consumers.
Key Factors Propelling Zebronics’ Success
Zebronics owes its success to a blend of innovative prowess and meticulous design philosophy. A dedicated team of engineers and designers tirelessly crafts products that seamlessly blend functionality with aesthetics. Notably, the brand has garnered accolades for its design excellence, notably receiving the prestigious Red Dot Design Award.
The brand’s agility in embracing new technologies and responding adeptly to evolving market trends has been a cornerstone of its success… An early foray into affordable Bluetooth speakers and a comprehensive line of gaming accessories promptly resonated with consumers, capturing market interest and demand.
Building a Strong Brand Identity
Zebronics has also prioritized cultivating a robust brand identity. Strategic investments in marketing initiatives and partnerships, including collaborations with IPL teams and Bollywood movies, have bolstered its visibility and resonance within the consumer market.
Active engagement on social media platforms such as Facebook, Instagram, and YouTube has further amplified its outreach…. This digital presence has enabled Zebronics to connect directly with its audience, fostering a strong online community and brand following.
Significance of Keyboards in Computing
Keyboards serve as the primary interface between users and their computing devices. Their significance lies in their pivotal role in facilitating communication, data input, and control over various digital platforms. In the realm of computing, keyboards are the gateway for users to interact with computers, enabling tasks ranging from basic text input to complex coding and gaming maneuvers.
Input and Communication: Keyboards allow users to input text, commands, and instructions into a computer system, making them fundamental tools for communication in both personal and professional settings. From composing emails to drafting documents and conducting online research, keyboards are indispensable.
Control and Navigation: They also serve as control mechanisms, facilitating navigation through software interfaces and executing various functions with keystrokes. Shortcut keys, macros, and specialized keys enhance user efficiency, enabling swift operations and multitasking.
Specialized Usage: In specialized fields like programming, design, and gaming, keyboards often feature specific layouts or functionalities tailored to the unique demands of these activities. For instance, gaming keyboards may have programmable keys or backlighting for enhanced gaming experiences.
Ergonomics and Comfort: Moreover, advancements in keyboard design focus on ergonomics to ensure user comfort and prevent repetitive strain injuries. Features such as split keyboards, wrist rests, and adjustable key switches cater to users’ comfort preferences during prolonged usage.
Factors Influencing a zebronics Keyboard Selection
When you’re picking out a Zebronics keyboard, there are a few important things to consider that really affect how you’ll feel about using it. Knowing about these key factors helps you make a smart choice that suits your personal preferences and how you plan to use it. So, when you’re thinking about getting a Zebronics keyboard, keep these factors in mind to make sure you end up happy with your choice.
Ergonomic Design and Comfort
Layout and Design: zebronics Keyboards come in various layouts, including standard, ergonomic, and compact designs. Ergonomic keyboards, with their curved or split layouts, aim to reduce strain on wrists and promote a more natural hand position, enhancing comfort during extended typing sessions.
Key Shape and Size: The shape, size, and spacing of keys significantly impact typing comfort and accuracy. Keyboards with well-spaced keys and sculpted keycaps can improve typing speed and reduce errors.
Wrist Support: Some keyboards offer built-in wrist rests or compatibility with external wrist support accessories, reducing wrist strain and fatigue during prolonged use.
Connectivity Options: Wired vs. Wireless
Wired Keyboards: Wired keyboards offer reliable and instantaneous connectivity, ensuring uninterrupted usage without concerns about battery life or signal interference.
Wireless Keyboards: On the other hand, wireless keyboards provide greater flexibility and freedom of movement, eliminating cable clutter. However, they rely on batteries or charging and may have latency issues in certain setups.
Key Switch Types and Their Impact
Mechanical Switches: Keyboards feature different types of switches, such as mechanical, membrane, or scissor switches. Mechanical switches offer tactile feedback, durability, and customizable typing experiences, while membrane switches may provide quieter operation and lower actuation force.
Actuation Force and Feedback: Actuation force refers to the amount of pressure required to register a keystroke. Preferences for softer or firmer key presses vary among users, influencing the choice of keyboard switches.
Top 5 Zebronics Keyboard in India
Zebronics Zeb-Transformer Gaming Keyboard/Mouse Combo
Specifications : The ZEBRONICS brand offers a black-colored keyboard that connects via wires. This zebronics keyboard has LED lights as a special feature and is compatible with PCs and laptops. The keyboard boasts multicolor LED lighting with four modes (three light modes and one off mode), integrated media control, a function to disable or enable the Windows key, a two-step stand design, laser keycaps, an aluminum body, a backlight LED on/off function, a braided cable, and a high-quality USB connector.
Pros Reasons To Buy :
Affordability: It offers a cost-effective gaming solution, making it highly accessible, especially for beginners or budget-conscious gamers.
Sturdy Build: Both the keyboard and mouse boast a sturdy metal build design, ensuring durability and a solid foundation for extended gaming sessions.
RGB Lighting: Both the keyboard and mouse feature attractive RGB lighting with a breathing effect, providing a visually appealing gaming experience.
Easy Control: Dedicated keys enable easy control of the RGB lighting modes, allowing users to switch between different lighting settings effortlessly.
Gold Plated USB Connection: The gold-plated USB connection ensures a stable and reliable connection, minimizing signal loss and enhancing overall performance.
Generous Cable Length: The generous cable length offers flexibility in positioning the keyboard and mouse on the desk, while the braided cables enhance durability and reduce tangling risks.
Mouse Functionality: The mouse comes equipped with six buttons, including a dedicated DPI button for quick sensitivity adjustments, offering added functionality for gaming
Braided Cable: Both the keyboard and mouse come with braided cables, which typically offer better durability compared to regular cables.
Premium Design: The keyboard’s aluminum body gives it a premium and high-quality appearance, enhancing its overall aesthetic appeal.
Mobile Connectivity: It’s praised for its ability to connect to a phone, which could provide additional functionalities or settings through a mobile app.
Mobile Sensitivity Control: Surprisingly, the sensitivity of the mouse can be adjusted through a phone simply by clicking a sensitivity button, adding convenience and ease of control.
High-Quality Wiring: The wiring quality is emphasized as being exceptionally premium, possibly enhancing durability and minimizing wear and tear.
Integrated Keys and Special Functions: The integrated keys and special functions, like the window enable/disable button, provide added functionality and ease of use for specific tasks.
Typing Experience: Users find it easy to adapt their typing speed with this keyboard, possibly due to well-placed keys that contribute to comfortable typing.
Cons Reasons to Avoid :
Limited RGB Color Range: The range of RGB colors is limited on both the keyboard and mouse, which might be considered a minor drawback for users seeking extensive customization.
Non-customizable Lighting: The RGB lighting on both devices is not customizable, limiting personalization options for users who prefer tailored lighting configurations.
Visibility of Keys: Despite bright RGB lighting, the placement of the lights under the keys might hinder the visibility of the key labels, making it challenging to see the keys in low-light conditions.
Mouse Slippage: The mouse tends to slip on slippery surfaces, which could potentially affect its usability and control, especially if the surface is not conducive to the mouse pad.
Conclusion :
In conclusion, the ZEBRONICS brand presents a cost-effective gaming solution with its black-colored keyboard, featuring multicolor LED lighting and various functionalities. The Zebronics keyboard’s sturdy build, RGB lighting, easy control, and additional features like mobile connectivity and sensitivity adjustment contribute to its overall positive impression. However, potential buyers should consider drawbacks such as the limited RGB color range, non-customizable lighting, visibility issues in low-light conditions, and mouse slippage on slippery surfaces. Despite these considerations, the Zebronics keyboard’s premium design, high-quality wiring, and integrated keys make it a compelling choice for users seeking an accessible gaming option with a range of features.
Zebronics War Gaming Keyboard/Mouse Combo
Specifications : The ZEBRONICS brand presents a black-colored keyboard and mouse set that connects via USB. The special features include an ergonomic design and backlighting, suitable for gaming consoles. The mouse boasts a compact and ergonomic design while both the keyboard and mouse connect via USB interfaces. The product comes with a one-year warranty.
The keyboard includes integrated media control keys, a gold-plated USB, and a braided cable. The Zeb-War Gaming USB Keyboard and Mouse Combo features multi-color LED lighting. The keyboard measures 435 x 125 x 40 mm (width x depth x height), while the mouse measures 63 x 115 x 38 mm (width x depth x height). Additionally, it has dedicated buttons for DPI adjustment, forward, and backward functions. The keyboard keys are rated for 12 million keystrokes, while the mouse buttons are rated for 3 million clicks.
Pros Reasons To Buy :
- Value for Money: The combo purchase was considered excellent value for the price paid.
- Packaging and Product Condition: Items were received undamaged due to excellent packaging.
- Mouse Smoothness: The mouse operated smoothly even without a mousepad, with handy DPI settings for gaming adjustments.
- Work Suitability (Keyboard): Beneficial for work (content writing) due to increased typing speed and accuracy.
- Gaming Performance (Keyboard): Minimal input lag and ghosting in gaming scenarios, providing a satisfying experience.
- Gaming Performance (Mouse): Improved aim accuracy in FPS games, despite sensitivity challenges due to lack of a mousepad.
- Keyboard Features: Clicky keys, key removal/replacement ease, RGB lighting options.
- Mouse Features: Effective DPI settings, attractive RGB lighting.
- Comparative Value: Comparable mouse model to a more expensive Logitech variant, confirmed by a friend.
- Customer Support: Responsive customer service received within 2 days.
- Budget-Friendly: Ideal for gamers on a budget seeking a minimal design.
- Performance: Connectivity, latency, DPI, and keystroke sensitivity are all satisfactory.
- Membrane Keyboard Quality: Despite not being mechanical, the membrane keyboard is surprisingly good for typing, gaming, and editing.
- Design Appreciation: The design of both the keyboard and mouse is heartfully admired.
- Simple Design Preference: For gamers who prefer minimalistic designs without flashy LED graphics, this combo impresses.
- Functionality: Forward and backward buttons, despite feeling a bit clicky at times, function properly without malfunction.
- DPI Levels: The presence of four DPI levels is highly useful for different gaming scenarios, from accurate sniper shots to close combat.
- Aesthetics: Braided cables enhance the overall appearance, making the setup look more premium.
Cons Reason To Avoid :
- Missing User Manual: Lack of a user manual for button functions, requiring self-discovery or contacting customer support.
- Keyboard Backlight: Keys are not backlit, making it impractical for use in the dark without additional lighting.
- Keyboard Size: Bulky design, not ideal for portability.
- Visible Internal Components: Transparent side under the keys might be considered unappealing to some users.
- RGB Lights: The RGB lights on the keyboard do not illuminate key labels, which can make typing difficult in low-light conditions.
Conclusion :
To sum it up, this Zebronics Keyboard and Mouse Combo, known as the Zeb-War, really delivers bang for your buck. This gaming set not only comes in a sleek black design but also boasts cool features like RGB lighting and an ergonomic build. Users were happy with its performance, packaging, and the responsive customer support. Despite a couple of downsides, like the missing user manual and non-backlit keys, the overall positive feedback on gaming and work usage, design aesthetics, and the pocket-friendly price tag make the Zebronics Keyboard and Mouse Combo a solid choice for those on a budget. If you’re in the market for a reliable gaming peripheral, the Zebronics keyboard might just be what you’re looking for.
ZEBRONICS Zeb-Companion 500 2.4GHz Wireless Keyboard/Mouse Set
Specifications : The ZEBRONICS brand offers a white-colored keyboard and mouse set that connects via USB. Its special features include wireless functionality and portability, suitable for laptops and personal computers. The keyboard requires 1 x AA battery (to be purchased separately) and comprises 119 keys, including 12 multimedia keys and a Rupee symbol key. This set operates on a 2.4GHz wireless connection.
The mouse features an optical tracking sensor with 800/1200/1600 DPI settings. It supports PCs, Macs, and laptops with USB ports, equipped with a power on/off switch and four buttons. The mouse has a slim design, power-saving mode, and requires 2 x AAA batteries (to be purchased separately). It offers high precision and is suitable for both left and right-handed users (ambidextrous).
Pros Reasons To Buy :
- Comfortable Typing: The chiclet keys offer a smooth and comfortable typing experience, even during extended use of 6-8 hours daily.
- Comparable or Better Than Previous Keyboards: The keyboard matches or slightly surpasses the quality of the user’s previous HP wireless keyboard and Dell wired keyboard.
- Full-Size Keyboard: Being a full-size keyboard meets the user’s requirement.
- Convenient Multimedia Keys: Accessible browser, mail, PC, and calculator shortcuts reduce reliance on the mouse, enhancing efficiency.
- Separate Multimedia Keys: Separate multimedia keys are a significant advantage, especially for those who frequently use function keys alongside multimedia keys.
- Mouse Ergonomics: The mouse is lightweight, ergonomic, and offers smooth handling at 1600 DPI.
- Power Saving Mode: The mouse enters power-saving mode after 4-5 minutes of inactivity, conserving battery life.
- Silent Operation: The mouse operates quietly, quieter than HP, Dell, and Logitech mice used previously.
- Scrolling Experience: The rough surface on the mouse scroller provides a better grip and smooth scrolling, especially when combined with the 5-line scrolling setting in Windows 11.
- Battery Life: The Duracell batteries used in previous devices are expected to last a long time in these peripherals.
- Build Quality: The keyboard is robustly built, providing a strong and durable feel.
- Smooth Connectivity: Both the mouse and keyboard connect seamlessly without any noticeable lag.
- Good Mouse Grip: The mouse provides a comfortable and secure grip for users.
- Detailed Keyboard: The keyboard offers detailed functions or features, likely referring to its various multimedia keys and shortcuts.
- Attractive Price: The price point of the product is appealing, considering its features and quality.
- Good Multimedia Keys: The keyboard offers functional and useful multimedia keys.
- Indicator Features: Includes indicators for caps lock, num lock, and battery status, adding convenience.
- Silent Keys: Operates quietly, which can be a positive aspect for users who prefer silent typing.
- Key Spacing and Contouring: Keys are well spaced and contoured, as depicted in the provided images.
Cons Reasons To Avoid:
- Key Press Effort: Typing requires more effort as the keys are not smooth. Users who prefer smoother keys might find this less comfortable. A comparison is made suggesting that Dell keyboards might be a better choice for those who prefer less effort while typing.
- Lack of Backlit Feature: The keyboard lacks a backlit feature, which could be a downside for users who prefer or need illuminated keys, especially in low-light environments.
- Elevated Height: The keyboard sits higher than expected compared to previous keyboards. Even with the additional height adjustment feature, it doesn’t fully address this issue. This might require the user to purchase a keyboard armrest for long-term comfort.
- Key Press Feel: While the keys are silent, they are not soft to press, lacking the satisfying tactile feel the user enjoyed with the previous Logitech keyboard. This difference in key press sensation is noticeable and impacts the user’s experience.
Conclusion :
Overall, the users had a highly positive experience with this zebronics keyboard and mouse set, appreciating various features, build quality, and the value for money from an Indian brand despite its manufacturing origin.
Zebronics Zeb-Transformer K2 Gaming Keyboard
Specifications : The ZEBRONICS brand offers the ZEB-Transformer K2, a gaming keyboard compatible with gaming consoles. It connects via USB and is designed specifically for gaming purposes. This full-size premium keyboard features 104 keys, including 12 integrated keys, and operates on a power consumption of DC 5V, drawing less than 50mA.
Enhancing the gaming experience, this zebronics keyboard includes multi-color LED backlit keys with various light modes. Additionally, it offers three brightness levels to adjust the ambient lighting to your preference. The keyboard comes with a long and durable 1.8m sleeved cable for added convenience.
Equipped with a gold-plated USB connector, this gaming keyboard also features a retractable stand, providing stability and functionality during gaming sessions.
Pros Reasons To Buy:
- Build Quality: The keyboard is praised for its sturdy and premium-looking build. The aluminum skeleton adds to its durability and makes it easy to clean while preventing rust.
- Comfortable Typing Experience: The keys are shaped ergonomically, providing comfort for fingers to rest on them. They are described as lightweight, easy to press, and have quick withdrawal, making typing efficient.
- Customizable Backlighting: Users have the option to change the background lights in three different options or turn them off to conserve power, adding a cool visual aspect to the keyboard.
- Affordability: Despite its premium quality, the product is cost-efficient, making it a great value for the price.
- Compatibility: Recommended for both gaming purposes and touch typing, suggesting it’s versatile for different needs.
- Comprehensive Layout: The keyboard offers a full-size layout with 104 keys, including 12 integrated keys, catering to various gaming needs.
- Energy Efficiency: It consumes very little power (DC 5V, less than 50mA), making it an energy-efficient choice.
- Comfortable Keystrokes: Provides satisfying key presses, ensuring a comfortable gaming experience, even during extended gaming sessions.
- Aesthetically Pleasing: Features multi-color LED backlit keys with different light modes and adjustable brightness levels, enhancing the visual appeal.
- Durability: Designed for durability with a robust 1.8m sleeved cable, a gold-plated USB connector for reliable data transmission, and a retractable stand for comfort and adjustability.
Cons Reasons To Avoid :
- Backlight Visibility in Dark Rooms: In the absence of external light, the backlight might partially hide the letters on keys, making it harder to see them clearly. However, this can be resolved by turning off the backlight.
Conclusion :
In a nutshell, this zebronics keyboard is not just for gaming but a fantastic choice for both gamers and regular typists. It boasts a solid build, comfy keystrokes, and customizable backlighting—all at a pocket-friendly price. This zebronics keyboard not only offers a full layout and energy efficiency but also adds a touch of style with its vibrant LED lights. While there’s a small hiccup with backlight visibility in the dark, you can easily fix that by turning off the lights. All in all, if you’re on the hunt for a reliable and affordable gaming keyboard, the ZEBRONICS ZEB-Transformer K2 keyboard is worth considering.
ZEBRONICS Newly Launched Transformer K1 Premium Gaming Keyboard
Specifications :
The ZEBRONICS brand presents the ZEB-Transformer K1, this zebronics keyboard is designed for gaming consoles and equipped with USB connectivity. This high-performance keyboard features 104 plastic keys arranged in a standard layout. It’s built to withstand up to one million keystrokes, ensuring durability.
The keys are coated with laser keycaps, providing a lasting top print even after prolonged use. Additionally, the keyboard incorporates 12 multimedia keys for managing various audio, playback, volume, and other multimedia functions.
Users have the flexibility to enable or disable both the Windows key lock function and the All Keys child-lock function individually. The ZEB-Transformer K1 boasts a multicolored LED system, offering two modes with three color options each, as well as an off setting. A designated key allows easy adjustment of the lighting settings. For connectivity with laptops and PCs, this efficient gaming keyboard comes with a 1.7m PVC cable utilizing a USB interface, ensuring seamless connectivity and functionality.
Pros Reasons To Buy :
- Build Quality: Sturdy, premium appearance with an aluminum skeleton that’s easy to clean and resistant to rust.
- Key Design: Comfortable and shaped keys that feel great to touch, even when using them for extended periods. They’re lightweight, require less effort to press compared to laptop keys, and are easily removable for cleaning purposes.
- Performance: Keys retract quickly and quietly, providing a smooth typing experience. They’re suitable for both gaming and touch typing.
- Customization: Offers three different background light options, and the ability to turn off lights to conserve power.
- Value for Money: Despite being cost-efficient, it offers a premium look and functionality comparable to higher-priced keyboards from other popular companies like Logitech.
- Comprehensive Layout: 104 keys including 12 integrated keys cater to diverse gaming needs.
- Energy Efficiency: Low power consumption at DC 5V and less than 50mA.
- Comfortable Key Strokes: Provides a satisfying and comfortable gaming experience even during extended gaming sessions.
- Aesthetics: Multi-color LED backlit keys with various light modes enhance the visual appeal.
- Adjustable Brightness: Three brightness levels allow adaptation to different ambient light conditions.
- Durability: Robust 1.8m sleeved cable and gold-plated USB connector ensure durability and reliable data transmission.
- Ergonomic Design: Includes a retractable stand for easy adjustment and optimal comfort.
Cons Reasons To Avoid :
- Backlighting Issue: In darker rooms, the backlighting might partially obscure the letters on keys, affecting visibility. However, this can be remedied by turning off the lights.
- Lack of Backlit Keys: The keyboard lacks illuminated keys, which means they don’t light up, potentially impacting visibility in dimly lit environments or during nighttime use.
- Large and Bulky: The size and bulkiness of the keyboard might be a downside for some users. It may occupy more desk space and might not be as portable or convenient for certain setups.
- Plastic Build: The keyboard’s construction primarily using plastic materials might give it a less premium or sturdy feel. The perception is that it resembles an old-fashioned keyboard with added lighting rather than a modern, premium design.
Conclusion :
In wrapping up, the Zebronics ZEB-Transformer K1 gaming keyboard strikes a great balance between performance and cost-effectiveness. This Zebronics keyboard boasts a sturdy build, comfy key design, and a layout that caters to various gaming needs. The customizable LED backlighting adds a nice touch, though there might be some visibility issues in darker rooms. Despite its slight bulkiness and plastic construction, the Zebronics keyboard ensures a satisfying and comfy gaming experience. While it may not sport the latest design trends, its features and cost-effectiveness make the Zebronics keyboard a solid choice for budget-conscious gamers.
FAQs
Zebronics Zeb-Transformer
Q: What are the connectivity options for the Zebronics Zeb Transformer Gaming Keyboard and Mouse?
A: Wired connectivity technology.
Q: Is the Zebronics Zeb Transformer Gaming Keyboard and Mouse compatible with laptops?
A: Yes, it is compatible with PCs and laptops.
Q: Can the RGB lighting on the Zebronics Zeb-Transformer keyboard be customized?
A: No
Q: What is the polling rate of the Zebronics Zeb-Transformer gaming mouse?
A: 135Hz.
Q: Is the keyboard suitable for casual gaming?
A: Yes, the keyboard is suitable for casual gaming, and it features integrated keys and a Windows key Disable/Enable function.
Q: What is the build material of the Zebronics Zeb-Transformer keyboard and mouse?
A: Aluminum.
Q: Can the Zebronics Zeb Transformer Gaming Keyboard and Mouse be connected to a phone?
A: Yes, the keyboard can be connected to a phone, and sensitivity adjustments for the mouse can be made on the phone as well.
Q: Is the RGB lighting visible in the dark?
A: While the RGB lighting adds to the visual appeal, it may not make the keys highly visible in the dark.
Zebronics Zeb-War Gaming Keyboard and Mouse Combo
Q: Does Zebronics Zeb-War have backlit keys?
A1: No, the keyboard does not have backlit keys. It is not suitable for use in the dark without additional lighting.
Q: What are the shortcut keys for adjusting RGB brightness on the keyboard?
A: Fn + Pgup to increase brightness, Fn + PgDn to decrease brightness, Fn + Lightbulb button to switch on/off RGB and change color modes, Fn + Windows key to lock the Windows key.
Q: Is Zebronics Zeb-War keyboard mechanical or membrane?
A: The Zebronics Zeb-War is a membrane keyboard, not mechanical.
Q: How do I turn off/on the RGB lights on the mouse?
A: Hold the DPI button below the middle mouse button to turn off RGB; hold it again to turn it back on.
Q: Are the keys on Zebronics Zeb-War keyboard removable and replaceable?
A: Yes, the keys on the keyboard can be removed and replaced easily.
Q: Are there any software discs included for controlling RGB and DPI settings?
A: No, there are no software discs included. The RGB and DPI settings can be adjusted without additional software.
Q: Can the keyboard be used for content writing, and does it impact typing speed?
A: Yes, the keyboard is suitable for content writing. Users have reported an improvement in typing speed and accuracy after switching to this keyboard.
Q: Is the mouse good for gaming, and how does it perform in FPS games?
A: Yes, the mouse is reported to perform well in FPS games like Doom, Modern Warfare, CS, and Black Ops, providing accurate and precise aiming.
Q: Are there any downsides or cons to consider for Zebronics Zeb-War ?
A: Some cons include the lack of a user manual ordered from amazon, non-backlit keys on the keyboard, its bulky size, and the transparent side below the keys.
Q: How is the customer care service for Zebronics?
A: Zebronics Customer care is reported to be responsive, with users receiving responses within two days after submitting queries.